Sarees Exchange and refund policy
Seven-day exchange for Sarees | Jewelry
Exchanges will be accepted only in the case of manufacturing defect or dispatch of incorrect item. Your exchange request should be sent by email to customercare@parisera.com or via the contact us section within 24 hours of receipt of the package. All exchanges are subject to approval by our quality control team.
If approved, the sarees should then be couriered back to Parisera within 7 days of receipt of the same. Your product must be in its original unused condition to be exchanged. The product should also be sent back in the original packaging with the bills and tags intact. Saris that have the blouse detached, tassles made - either by you or by us for you - CANNOT BE EXCHANGED.
In the absence of either a defect or dispatch of incorrect item, we do not process exchange requests. We take immense care and effort to check each and every sari/jewelry when they arrive from the craftsmen and also when we dispatch. The chances of defects with our products, if any, are extremely low.
We do not accept exchanges for issues relating to color differences. Colors of the products can vary across the display device used. We generally color correct the photos of the products before upload to best match the color of the product under 'neutral lighting'. In case you need clarifications, kindly contact us via chat and we will be happy to send additional photos as well as describe the colors.
Key notes regarding exchanges
- Please email customercare@parisera.com or use the contact us form to request an exchange
- You can choose an alternate product of the same, lower or higher value for the product accepted by us as exchange
- In case the value of the alternate product is higher you will have to pay the difference. If the value is lower, we will issue you a credit note for the balance value.
- In case you are unable to find an alternate product immediately, we’ll send you a credit note for the value of the item(s) that you exchange. This credit note can be utilized against a future purchase later. This Credit Note will be valid for a period of 90 days from the date of issue
- Parisera does not allow cancellation of orders. The customer is eligible to exchange the product as per our exchange policy.
- The buyer will be responsible for any applicable customs and duties for both the returned shipment and the items we ship on exchange.
Refund policy
At Parisera, We do not offer a refund on the order. We do offer hassle-free exchanges. If you have any issues with your order, do get in touch with us!
Cancellation policy
Orders can be cancelled before they are shipped. Since shipping time can vary depending on the products, we do not have a standard time for this. Generally an order can be cancelled 24 hours from the time of placing the order. You can use the contact us section to get in touch with us regarding the same.
Our Story
Founded in 2014, Parisera, meaning “environment” in Sanskrit, was launched as an online saree retail store to connect customers all over the world, including in India to the best of Indian weaves as well as hand-crafted jewelry. We wanted to create an environment where all the crafts that we cherished are just a click away.
Curated...
At Parisera we believe that the real underpinning of luxury can be found in the essence of Craft, Identity and Provenance. Everything that we curate is a happy meeting point of these three ideals. When you own a Parisera product, you are part of a story that spreads far beyond the here and now.
Engaged…
We are deeply committed to providing our customers a service that matches our luxury ethos. Discovering and exploring the perfect buy on Parisera in an experience that we want you to enjoy, and come back to again and again. Our customer engagement team is committed to making your every visit a very special one.
The brands…
Each of our saree brands is an expert in their particular craft. Authenticity and excellence are the key factors in brand selection. Our motive is to bring you the best sarees from across the country at excellent price points so that you can buy your favorite hand-woven Kanjivaram Silk Saree / Banarasi silk saree or a gold plated set of earrings crafted in Jaipur at a click of a button!
Parisera; Crafted luxury
HOW WE OPERATE
1The weavers
It all begins here. The weavers are experts in their respective craft. Their skills have been honed over centuries. Preserving these timeless crafts is one of our core goals.
2The brands
Each brand specializes in a particular craft, closely working with their weavers to get the best output. If Parisera was a tree, the weaving community would constitute the roots and the brands would be the branches.
3The curators
Our in-house curators only pick the best of the best to be listed on the site. Each saree or piece of jewelry is thoroughly checked and must adhere to our quality standards.