exchange policy

7 Day Exchange for unstitched garments (saris, stoles or dupattas)*, Silver Jewellery & Fashion Jewellery

Exchanges will be accepted only in the case of manufacturing defect or dispatch of incorrect item. Your exchange request should be sent by email to response@parisera.com within 24 hours of receipt of the package. The product should then be couriered back to Parisera within 7 days of receipt of the same. Your garment must be in its original unused condition to be exchanged. The garment should also be sent back in the original packaging with the bills and tags intact. Saris that have the blouse detached, tassles made, fall stitched - either by you or by us for you - CANNOT BE EXCHANGED

*Not Applicable for Blouse Materials. Exchange of Blouse Materials is not possible
Item to be exchanged to be returned to us within 7 days of the date of receipt of goods by customer

1. Please email response@parisera.com to request an exchange and we will acknowledge your exchange.

2. Mail your returned item along with the original packaging material to:

Parisera - a division of Primeside Retail Pvt. Ltd.
476/2, Kilpauk Garden Road, Kilpauk,
Chennai 600010, India
Customer response: +91 9043240412
India

3. You can choose an alternate product of the same, lower or higher value for the product accepted by us. as exchange

4. In case the value of the alternate product is higher you will have to pay the difference. If the value is lower, we will issue you a credit note for the balance value.

5. In case you are unable to find an alternate product immediately, we’ll send you a credit note for the value of the item(s) that you exchange. This credit note can be utilized against a future purchase later. This Credit Note will be valid for a period of 90 days from the date of issue

Note:
1.Parisera does not allow cancellation of orders. The customer is eligible to exchange the product as per our exchange policy.

2. The buyer will be responsible for any applicable customs and duties for both the returned shipment and the items we ship in exchange.

exchange policy

Lifetime Exchange for Gold Jewellery

1. Please email response@parisera.com to request an exchange and we will acknowledge your return.

2. Mail an image of your product and a soft copy of the invoice you received along with it.

3. Once the product is identified, evaluation will be done and a credit note for 75% exchange value will be sent to you.

4. Mail your returned item along with the original packaging material to:

Parisera - a division of Primeside Retail Pvt. Ltd.
476/2, Kilpauk Garden Road, Kilpauk,
Chennai 600010, India
Customer response: +91 9043240412
India

5. Once receipt of the product, we’ll begin the exchange process. You can then pick and choose an alternate product from our wide range of handcrafted jewellery at parisera.com.

6. If the value of the alternate product is lower than the returned product, we’ll provide you with a credit note for the difference.

Note: The buyer will be responsible for any applicable customs and duties for both the returned shipment and the items we ship in exchange.

exchange policy

How to return an item

1. To avail of the 7 day exchange, your item must be returned in its original unused condition to reach us within 7 days of receipt of your shipment.

2. Mail your returned item to:

Parisera - a division of Primeside Retail Pvt. Ltd.
476/2, Kilpauk Garden Road, Kilpauk,
Chennai 600010, India
Customer response: +91 9043240412
India

Note: Any applicable customs and duties for returned items will be borne by you.